Service Recall Campaign

Workshop Managers, I am quite sure that you receive Bulletins or information from the manufacturer should there be any important improvements required for a particular vehicle or model. In UNITS, there is a function called Recall Campaign which helps you to alert the Service Advisor at the point of opening the Repair Order.

This prompt will pop up if the vehicle selected has an applicable campaign.

You can then choose the applicable campaign (if there are more than one applicable).

In order for this to work, you need to set it up via Recall Campaign program in Service>Maintenance.
Refer to your Bulletin from the manufacturer and specify all the applicable VIN numbers and date range.

Note that this works best if the VIN numbers are correctly inputted against the Vehicle. Any slight difference will result in the system not recognising the VIN.

TIP: You should also setup a Jobcode which matches the Recall Campaign Code so that the job can automatically be loaded onto the Repair Order if selected. This makes it quicker to prepare the RO. The Job is loaded with all the information you set in Jobcode Maintenance and it is automatically marked as Warranty Type Job.